JEWELRY INFORMATION AND POLICIES

JEWELRY CARE

The easiest way to keep your jewelry tarnish-free is to wear it, and when you are not wearing it, to keep it enclosed in a sealed environment free from oxygen and water. If your jewelry should start to tarnish, gently wipe a jewelry safe cloth to remove any discoloration. Do not store it in wet areas or wear it in the shower.

  

PACKAGING AND SHIPPING

All jewelry orders from Yen Chee Design come in a lovely custom pouch, as well as a unique gift box, and red tissue. Most items are available for immediate delivery (usually 3-5 business days). However, if an item needs to be made to order, it usually takes 2-3 weeks for delivery. We take pride in processing your order as quickly as possible. All orders are sent via United States Postal Service Priority Mail and typically cost $10.00 for shipping and handling for orders under $150. Orders over $150 are free of charge within the United States.

 

RETURNS AND EXCHANGES

We value your customer satisfaction above all else, and if you wish to exchange a purchase, you may do so within the first 14 days as long as the jewelry has not been worn and is in its original condition. All items may be returned for store credit only.

 

REPAIRS

Yen Chee Design will repair any jewelry damages that have occurred from jewelry defects or damages from shipping within the first 14 days upon receiving your purchase, free of charge. After that time period, there is a fee based on time and materials and any necessary shipping. Please let us know if you have any inquiries at info@yencheedesign.com. 

 

COPYRIGHT

All information on this website and all jewelry designs are copyrighted by Yen Chee Design. Please do not copy, distribute, or use any photographs or information on this site without authorized consent from Yen Chee Design. Professional photographs by Rubinski Visual.